Refund policy

At SheReigns Hair Extensions, customer satisfaction is important to us. Due to the nature of our products and for hygiene and safety reasons, all sales are final.

Refund Eligibility

Refunds will only be considered under the following circumstances:

• You receive an incorrect item.

• Your order arrives damaged.

• Your order is missing an item.

To request a refund, you must contact us within 48 hours of receiving your order and provide clear photos showing the issue.

Non-Refundable Items

Refunds will not be issued for:

• Opened hair extensions

• Used or worn products

• Orders with buyer's remorse

• Incorrect product selections made by the customer

• Sale or promotional items
  

Refund Approval

Once your request has been reviewed and approved, your refund will be processed to the original payment method. Processing times may vary depending on your financial institution.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been processed, it cannot be canceled.

Contact Us

If you have any questions regarding your order or refund request, please contact us through our Contact Us page. Our team will be happy to assist you.

Last Updated: June 2026